| Conflict Management |
| To be successful, managers must be able to deal with conflict. In this course, you learn the theory and skills involved in managing conflict and the causes of discord, common styles for dealing with conflict and the advantages and disadvantages of those styles; and a collaborative approach to managing hostility. You will then work on applying the conflict management theory by developing new skills, including active listening and open-ended questioning. The principles and skills you learn are also applicable to situations outside the workplace. |
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| MGT | 0024 | M68 | $225 | M | 11/2/98 | 12/14/98 | 6:00-8:20 PM | Carbone |
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